Project Manager - Translation (Remote)

Location: New York, NY
Date Posted: 04-03-2018
KJM Staffing Solutions has a great opportunity for an experienced Translation/Localization Project Manager who will manage multiple client relationships across numerous projects, acting as the key point of contact throughout the project lifecycle. Our client is a large and international translation and interpretation company and this role will be remote.  This role offers a high base, excellent benefits and growth opportunities. Candidates must have translation, localization or interpretation industry experience.
•         Responsible for all aspects of the projects managed to ensure a quality and on time delivery to the client.
•         Using the minimum standards framework to drive consistent, high quality delivery, which retains client revenue.
•         Fully understand the client’s business and proactively work with the Sales team to identify and implement best practice translation workflows, increased automation to reduce the cost of the process and to develop new opportunities for growth.
•         Build, maintain and develop internal and external relationships with key stakeholders through effective written, verbal and face-to-face communication.
•         Ensure a full understanding of project requirements prior to providing a quotation and/or launching a project.
•         Provide best practice solutions to clients.
•         Conduct risk analysis and manage client expectations as necessary.
•         Effectively manage the relationship with the client and work with them to understand areas of dissatisfaction to increase revenue and enhance client experience. (Identify and implement improvements where needed to address these).
•         Manage own GM and spend effectively in order to meet financial targets.
•         Support all other members of the team and act as a mentor for junior team members. 
•         Document and update all project-specific processes and guidelines.
•         Prepare, attend and participate in internal account and post project review meetings.
•         Ensure all feedback is logged in a timely manner and escalate as necessary to the Project Director and Service Excellence Team
•         Understand and apply correct escalation paths for department-specific or cross-departmental issues
•         Previous Project/Account Management experience running multiple projects simultaneously
•         Customer Service experience ideally gained in a corporate environment
•         Time management/prioritization skills
•         Delegation skills
•         Negotiation skills
•         Problem solving
•         Cross and upselling skills
•         Financial awareness/budget management
•         Experience of a fast paced, environment, working to tight deadlines
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