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Learning & Development Manager – Secretaries & Administrative Staff

San Francisco, CA

Learning & Development Manager – Secretaries & Administrative Staff

📍 Location: San Francisco, CA
💼 Full-Time | On-site or Hybrid
💲 Salary Range: $128,000 – $179,000 (commensurate with experience)


What You’ll Do:

  • Design, lead, and manage learning and development initiatives for legal secretaries and administrative professionals.

  • Assess training needs through surveys, interviews, and performance reviews to identify skill gaps and opportunities.

  • Create and deliver onboarding and upskilling programs that support professional growth, efficiency, and service excellence.

  • Develop and maintain training content for key software platforms, workflow systems, and firm processes.

  • Partner with HR, IT, and practice leadership to align learning programs with strategic objectives and evolving firm needs.

  • Track learning outcomes, evaluate program effectiveness, and continuously enhance offerings based on feedback and business priorities.

  • Support a high-performance culture by coaching administrative staff and recommending individualized development plans.


What You’ll Bring:

  • Minimum 5–7 years of experience in learning and development, preferably in a law firm or professional services environment.

  • Proven success designing and delivering training programs for administrative or legal support teams.

  • Strong understanding of adult learning principles and instructional design best practices.

  • Excellent communication, facilitation, and presentation skills.

  • Ability to work independently while collaborating across departments and levels.

  • Strong project management skills and attention to detail.

  • Proficiency with LMS platforms, Microsoft Office Suite, and virtual training tools (Zoom, Teams, etc.).

  • Bachelor’s degree required; advanced degree or training certifications a plus.


 

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